João Manuel de Frias Viegas Proença
João F. Proença is full professor at the University of Porto, Faculty of Economics and research member of the Advance-CSG, ISEG, University of Lisbon (R&D unit classified with very good by FCT). Before, he was Dean and President of the Scientific Board at FEP-UPorto (2010-2015) and Rector of the Universidade Europeia, Laureate International Universities, where he was also President of the University Council, President of the Scientific Board, President of the Pedagogical Board and Chief Academic Officer for group operations in Portugal, which included the Universidade Europeia, IADE and IPAM Porto and IPAM Lisboa (2015-2017). Before, at FEP-UPorto, he was the Director of the PhD in Management & Business Studies (2008-2010), Director of the MSc in Service Management (2008-2010) and Director of the BSc in Management (2000-2006). He was also visiting researcher and visiting professor at the Center for Excellence in Service, Robert H. Smith School of Business, University of Maryland, USA (2006-2007), at the Hanoi University of Science and Technology, Vietnam (2018); at the Ateneo de Manila University, Philippines (2019), at the Federal University of Ceará, Fortaleza, Brazil (2019) and at EM Lyon Business School, Lyon, France (1993-1994). He has held relevant professional positions in several companies, namely the Probos Group, currently integrated in H.B. Fuller, where he was administrator, CEO, general manager and commercial and sales director. He was also a member of the Senate of the University of Porto, of the General Council of INESC Porto and of the Porto Business School.
He has extensive work published, namely in the Journal of Service Management, Journal of Services Marketing, Service Industries Journal, Service Business - An International Journal, Managing Service Quality (now Journal of Service Theory and Practice), Industrial Marketing Management (3 papers), Journal of Business and Industrial Marketing, Journal of Social Marketing, VOLUNTAS: International Journal of Voluntary Nonprofit Organizations, Journal of Macromarketing (4), European Journal of Marketing, Information Systems and e-Business Management, International Review on Public and Nonprofit Marketing (4 papers), Journal of Human Values, Corporate Governance, Tourism & Management Studies, Health Marketing Quarterly, Journal of Financial Services Marketing, Journal of Relationship Marketing, International Journal of Bank Marketing (2 papers), International Journal of Engineering and Industrial Management, Journal of Customer Behavior, International Journal on WWW / Internet, Journal of Marketing Management and in Portuguese and Brazilian Journal Management Journal (3 papers), Portuguese Marketing Journal (2 papers), Journal of Management and Economics and the Portuguese Journal of Management Studies. He has also published books, book chapters, conference papers and opinion articles in newspapers and magazines.
ORCID: http://orcid.org/0000-0003-3794-901X .