Luis Pedro Garrido de Pina Marques
With 15 years of Retail and Customer experience, Luis Marques is a passionate consultant, lecturer, researcher and catalyst of Customer Centric organizations and experiences in an ever-growing digital world.
With an MBA at IESE Business School and a degree in Computer Engineering at FEUP, he is a lecturer at PBS and FEP, and has taken and lead numerous management positions and projects in the largest Portuguese retailer (Sonae MC).
Most recently he was responsible for the Healthy Nutrition area of the Health & Wellness division at Sonae MC in Portugal and was previously Head of Trade of Home, Fashion, Electronics and responsible for the development and brand management of Yammi.
During his professional career, he integrated the management team that launched the Continente Loyalty Card and lead the areas of Customer Marketing, Customer Service and Customer Centricity, with its implementation in different areas of retail (marketing, commercial and operations).
He started his career in the Telco and Auto sectors, working at Salvador Caetano, Optimus and WeDo Technologies. He was a founding board member of one the biggest online football websites in Portugal (zerozero.pt).