Biography
Isabel Carla Silva is a specialist in Strategic Communication, People Experience, and Organizational Transformation, with over eight years of experience leading culture, engagement, and change management initiatives. Currently, she works in the People and Organization area, where she develops internal communication strategies, wellbeing and DEI programs, and accelerates cultural transformation initiatives in complex contexts.
Throughout her career, she has been responsible for cross-functional programs that articulate communication, purpose, culture, and organizational behavior, focusing on mobilizing people for change.
Before joining the People and Organization team, she gained experience in Customer Experience, participating in projects to improve customer journeys, innovate experiences, and strengthen the emotional connection between brands and customers.
Her work combines strategic thinking, human sensitivity, and storytelling ability, enhancing communication as a tool for leadership, alignment, and organizational impact.