Biography
Sérgio Ferreira serves as Customer & Digital Experiences Executive Director in Consulting at EY Portugal. He has over 15 years of experience managing complex projects with multidisciplinary teams across various industries, including government, telecommunications, retail, banking, and insurance. Sérgio holds a degree in Engineering from Instituto Superior Técnico, a master’s degree in Engineering from the University of Glasgow, and an MBA from INDEG Business School/ISCTE. His core areas of expertise include Business and People Leadership, Transformational Leadership, Service Design & Human-Centered Design, Business Model Innovation, and industry experience spanning Retail, Consumer Products, Financial Services, and Government.